All sales are final. No refunds or exchanges. We do not accept requests for cancellation of orders or the return of items unless the item you purchased is defective upon our confirmation.
If you receive a defective item or incorrect item, please contact us at firstname.lastname@example.org. We do not accept defective or incorrect item refunds after 7 days you received.
Please send us email first with your order number, details of the product, image of the part of defect and your order invoice. We will get back to you if the item is eligible for return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item cannot be replaced, the purchase price will be refunded.
Once we checked item images, we send you email with Fedex return label. Please see the attachment and use it for returning.
If the sent product is rejected or you choose other logistics company besides Fedex, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To return your product, you should mail your product to:
4-22-3 Sendagaya, Shibuya-ku, Tokyo, JAPAN, 1510051
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
Exchanges (if applicable)
We only replace items if they are defective or damaged and the item is in stock. We cannot accept requests for changing color or size. Replacement is only acceptable for same color and same size.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. However, defective items will be processed same as regular price items.